General Terms and Conditions

Black and White Associates Pty Ltd (ABN 28 624 424 479) trading as LivingTech

Effective: March 2026

These terms apply when you use our services or purchase products from us. We’ve kept them in plain English because that’s how we do everything at LivingTech.

1. About Us

“We”, “Us”, and “Our” refers to Black and White Associates Pty Ltd (ABN 28 624 424 479), trading as LivingTech, providing technology support services on the Sunshine Coast, Queensland.

“You” and “Your” refers to the person requesting or receiving our services.

2. Our Services

We provide in-home technology support, device setup, smart home installation, safety technology, training, and related services throughout the Sunshine Coast region.

Each service visit is a separate engagement governed by the terms current at the time your booking is confirmed. There are no lock-in contracts — you simply book when you need us.

3. How to Book

You can book a service by:

Please provide a clear description of what you need help with so we can prepare for your appointment.

4. Pricing and Payment

All prices are quoted in Australian dollars. GST is added to all invoices where applicable under Australian tax law.

For standard home visits, we charge an hourly rate with a minimum one-hour booking. After the first hour, additional time is billed in 30-minute increments. We will always discuss costs with you before starting any work.

Product and installation packages are quoted upfront so you know the total cost in advance.

Payment is due within 14 days of invoice date unless otherwise agreed. We accept bank transfer, credit card, and cash.

If an invoice remains unpaid beyond 14 days, we may suspend further services until the account is settled.

Our rates are current as of the effective date above and may be updated from time to time. The rate applicable to your engagement will be the rate current at the time your booking is confirmed.

5. Cancellations and Missed Appointments

If you need to cancel or reschedule an appointment, please give us at least 2 hours’ notice.

If a technician attends a confirmed appointment and is unable to gain access or contact you, the minimum one-hour charge may apply.

6. Device and System Access

By engaging us for technology support, you consent to our technician accessing your device(s), operating system, applications, network settings, and files to the extent reasonably necessary to diagnose and resolve your support request.

We will not intentionally access personal files, financial records, saved passwords, or other sensitive data beyond what is required for the task. All data encountered during a support session is treated as strictly confidential.

We recommend closing any sensitive applications, documents, or browser sessions before your appointment.

7. Backup Responsibility

You are responsible for ensuring all data on your device(s) is backed up before any service visit. We take great care with your technology, but we accept no liability for loss of data during the provision of support services, except to the extent such loss results directly from a failure to exercise due care and skill.

If you don’t currently have a backup solution, we’re happy to help you set one up — just ask.

8. Products and Warranties

Products we supply (such as fall detection devices, smart home equipment, or accessories) carry the manufacturer’s warranty. We will assist you with any warranty claims.

Technology support services are provided on a best-efforts basis. While we exercise due care and skill, resolution of every issue cannot be guaranteed. No warranty is provided for third-party hardware, software, or services. Recommendations and advice are provided in good faith based on information available at the time.

9. Limitation of Liability

We carry $10,000,000 in public liability insurance for your peace of mind.

To the maximum extent permitted by law, our total liability for any claim arising from or related to a service visit is limited to the fees paid for that specific visit. We are not liable for lost data (subject to clause 7), business interruption, or any indirect loss arising from or connected to our services.

If something does go wrong as a direct result of our work, we will do our best to put it right promptly and at no extra charge.

Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.

10. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

11. Your Privacy

We collect only the personal information needed to provide our services — typically your name, address, phone number, and email.

We will never sell or share your personal information with third parties for marketing purposes. We handle your information in accordance with the Australian Privacy Act 1988 and our Privacy Policy, available on our website.

12. Passwords and Access

If you share passwords or login details with us during a service visit, we use them only for the task at hand. We recommend changing any shared passwords after our visit if you prefer.

We will never ask you for banking passwords or PINs.

13. Consent to Contact

By providing your contact details, you consent to being contacted by LivingTech via phone or email regarding your support enquiry. This consent covers transactional and service-related communications only. We will not send you marketing or promotional material unless you separately opt in.

14. Intellectual Property

Any systems, configurations, or solutions we create during our work become your property once paid for. Any proprietary tools, templates, or processes we use remain ours.

15. Software and Licensing

You are responsible for maintaining valid licences for any software on your devices. If we identify unlicensed software during a visit, we will let you know but we are unable to assist with the use of software that is not properly licensed.

16. Complaints and Disputes

If you’re not happy with our service, please contact us directly. We take feedback seriously and will work with you to resolve any concerns.

If a dispute arises, we agree to first attempt resolution by direct discussion within 14 days. If unresolved, either party may refer the matter to the Queensland Civil and Administrative Tribunal (QCAT) or another appropriate dispute resolution body.

17. Governing Law

These terms are governed by the laws of Queensland, Australia, and the parties submit to the jurisdiction of the courts of Queensland.

18. Changes to These Terms

We may update these terms from time to time. The current version will always be available at livingtech.com.au. The version in effect at the time of your booking confirmation applies to that engagement.

Contact Us

LivingTech (a trading name of Black and White Associates Pty Ltd)

  • Phone: 07 5228 0588
  • Email: help@livingtech.com.au
  • Web: livingtech.com.au
  • Service Area: Sunshine Coast, Queensland

These terms are current as of the effective date above.